Set your chatbot's name, greeting, tone, avatar and chat style
Set the name, greeting and starters
- In the sidebar, under manage, click chatbot. On General, open Identity & starters.
- Fill in Name and Greeting, the first message when the chat opens.
- Pick an Avatar so the chat shows your logo.
- Under Conversation starters, click Add suggestion for each question visitors can tap. Drag them to change the order.
Text saves on its own.
Set the tone and guardrails
- Open Behavior.
- Pick a Tone: Professional, Friendly, Casual or Enthusiastic.
- Add Custom instructions, such as "Always mention our 24/7 support."
- List Restricted topics, separated by commas, such as pricing negotiations, legal advice.
- Write a Fallback message for questions the chatbot can't answer, and add a Fallback email for lead alerts and hand-offs.
Pick the chat style and position
- Open Appearance.
- Under Chat mode, pick Dialog for a popup near the button, Sidebar for a panel on the right, or Fullscreen for a large window.
- Under Trigger position, pick Left, Center or Right.
Changes save automatically and show in the preview. Chats in the preview don't count toward your plan.
Limits
- The chat follows your site's theme. There are no separate chat colors or fonts.
- Sidebar always opens on the right.
- The chatbot declines restricted topics in its own words.
- Only Owners and Editors can change the chatbot.
Common questions
Can I remove "powered by pixelesq"?
Yes, on Scale and Enterprise. Open Settings and turn on Hide "powered by pixelesq".
Why does the chatbot still talk about a restricted topic?
Make the topic more specific and check the spelling. The chatbot answers from your published pages, so remove content that must never come up.
Can I show the chatbot on some pages only?
It shows on every published page once it's on.
On this page
Set the name, greeting and startersSet the tone and guardrailsPick the chat style and positionLimitsCommon questions
Still have questions?
Ask Pixel in your dashboard. It can make many changes for you, or take you to the right screen. Our team can also help you plan, build or move your site.
