Fix a chatbot that doesn't show or only shows a contact form
If the chat button doesn't show
- In chatbot, check that the General switch says Live on your site.
- Open a published page on your live site.
- Give it a few minutes, then reload the page.
If the chat only shows a form
- "Our assistant is offline right now": the chatbot is paused, or your project used its monthly conversations. Turn off Pause AI conversations in Settings, or check your usage in Analytics.
- A name and email form before the chat: Asking for contact details is set to Before the chat starts. Pick another option in Settings.
Limits
- Pausing and turning the chat back on can take a few minutes to show.
- When the monthly conversations run out, the form stays until the 1st of next month, or until you upgrade.
- The chatbot shows on every published page. It can't be limited to some pages.
Common questions
What does "Cap reached" mean in Analytics?
Your project used its AI conversations for the month. The chat collects visitors' details with the offline form until next month.
Why can't I change the chatbot?
Only Owners and Editors can manage it. Ask an Owner to make you an Editor.
On this page
If the chat button doesn't showIf the chat only shows a formLimitsCommon questions
Still have questions?
Ask Pixel in your dashboard. It can make many changes for you, or take you to the right screen. Our team can also help you plan, build or move your site.
