Update your payment card and get your Pixelesq invoices

Update your card

1. Click settings, then Billing, and stay on Overview.
2. Under Payment, check the card on file and when it expires.
3. Click Update. Stripe's billing portal opens.
4. Add the new card. You can also add a billing address or a tax ID there.
5. Go back to Pixelesq. The new card shows under Payment.

Get your invoices

1. On Overview, scroll to History. Each invoice shows its date, plan, number, amount and status.
2. Click the link icon at the end of a row to open the invoice on Stripe, where you can download it.
3. History shows your latest 12 invoices. For older ones, click View older invoices in the billing portal.

Activate automatic billing after an invite

Customers who paid by manual invoice get an email inviting them to automatic billing, and a banner in the dashboard.

1. Click Activate billing in the banner at the top of the dashboard.
2. Check Your plan and its price. Your terms are already set, so there's nothing to choose.
3. Under Outstanding invoices, click Pay invoice for each one.
4. Click Set up automatic billing and save your card with Stripe.

If your billing starts on a later date, the card is saved now and charged from then.

Limits

• Only Owners can open Billing.
• The billing portal doesn't change plans. See Change your plan or switch to annual billing.
• Enterprise invoices come from our team. Reply to any billing email for copies.
• After the date in the activation banner, the project is read-only until billing is active. Your site stays live.

Common questions

What does "Failed to open the billing portal" mean?

The portal didn't open. Reload the page and click Update again.

What does "There is no pending activation invite for this project." mean?

This project has nothing to activate. If you expected an invite, reply to our email and we'll take another look.

Can I pay by bank transfer?

Enterprise plans can be billed by invoice or bank transfer. In Billing, click Talk to us.