Get an email or a push alert when a new or hot lead comes in

Get lead emails

1. In chatbot, open General, then Behavior.
2. Fill in Fallback email.

Each chat lead arrives as "New HOT lead", "New WARM lead" or "New COLD lead", with the lead's email and your project name.

Choose in-app and push alerts

1. Click settings, then Notifications.
2. Under Leads and forms, keep New leads, Hot leads, Form submissions and Chat escalations on, or turn some off.
3. For push alerts, sign in to the Pixelesq iPhone app.

These settings are yours. Each teammate picks their own.

Limits

• Every chat lead is emailed, whatever its score. The email can't be turned off or limited to hot leads.
• Lead emails go to one address.
• Push alerts work on iPhone only, and there are no text message alerts.
• Forms send their own emails. See Get an email when someone submits a form.

Common questions

Where do lead emails go without a Fallback email?

To the form's address when the lead came from a form, and otherwise to the project owner.

How is a lead marked hot?

It scores 65 or more. See How lead scores work.